NGĀ RERE VACANCY | Kaiwhakahaere Matua I General Manager

NGĀ RERE VACANCY

Kaiwhakahaere Matua | General Manager

  • Full-time permanent
  • Located in Hāwera, Taranaki 


Ko Wai Mātou? |  About Us

An exciting opportunity has been created for an experienced and passionate General Manager to help launch the soon to be opened Ngā Rere located in Taranaki. Ngā Rere will be an 18-room cultural lodge which delivers an immersive experience as well as a place to rest your head. Manuhiri will experience warmth through manaakitanga of Ngāruahine. Meaning flows through the building design, accommodation, the dining experience, storytelling, and guided tours. The sum of all these components creates a sense of connection with Taranaki Maunga and Ngāruahine.

 

As the General Manager, you will play a pivotal role in establishing and managing all aspects of this property, ensuring exceptional guest experiences, and driving its success.


The successful applicant will have strong interpersonal skills, must work well in a team environment, and can work well under pressure. This includes having excellent developed organisational and time management skills, being flexible and a responsive Manager and one that is hands on and projects both a positive and approachable manner. Experience working with iwi, particularly in Taranaki, would be an advantage.


The General Manager will be managing all aspects of the day-to-day operations ensuring alignment with the overall strategic and operating plan for the business, including Front Office, Housekeeping, Food & Beverage, and Maintenance. Reporting to the Chair and Board of Directors and working closely with key stakeholders, you will ensure the lodge achieves outstanding guest experiences, strong financial performance, and long-term success.


As the leader of Ngā Rere, you will be the driving force behind the culture of the property. Communication, collaboration, and relationship-building will be key to your success as you support and empower department leaders and team members to deliver exceptional service standards.


Responsibilities

  • Outstanding leadership skills, previous experience managing a team, recruiting, rostering, training and supervising staff along with HR experience in all aspects.
  • Lead and motivate a diverse team of professionals, fostering a positive work environment and encouraging personal growth and development.
  • A strong understanding of the P&L statement and can react with impactful strategies, reporting directly to Head Office
  • Ensure that monthly financials for all departments are on target, accurate and reported effectively to the Board.
  • Develop and implement effective operational policies and procedures to ensure seamless guest experiences.
  • Maximising room yield and revenue through innovative sales practices.
  • Identify opportunities to improve profitability while maintaining premium service standards.
  • Excellent, high-quality customer service, ensuring positive guest experiences.
  • Handling complaints and overseeing the service recovery procedures.
  • Ensure exceptionally high and consistent standards are met throughout the hotel.
  • Stay informed on hospitality trends, customer expectations, and market opportunities to maintain a competitive offering.
  • To hold regular briefings and meetings with the team and departments.
  • Understanding of current Health & Safety obligations, ensuring the Hotel is fully compliant to the SOP's, Policies, procedures and service standards. 

  

Ngā Pūkenga |  Skills and Experience

  • Qualification in Hospitality Management, tourism, or equivalent experience in a similar role.
  • Previous experience in a similar role.
  • Passionate about Te Reo Māori me ona Tikanga.
  • Strong knowledge of hotel operations, including Front Office, Housekeeping, Food and Beverage,
  • Sales and Marketing, and Maintenance
  • Proven track record of successfully leading and developing teams, with excellent communication and interpersonal skills.
  • Demonstrated ability to drive revenue growth, manage budgets, and achieve financial targets.
  • Exceptional problem-solving and decision-making abilities, with a focus on delivering exceptional guest experiences.
  • Solid understanding of industry trends, customer preferences, and competitive market dynamics.
  • Strong organisational, problem-solving, and decision-making skills.


This is a rare opportunity to lead the launch of a truly unique hospitality experience within Aotearoa. You will have the opportunity to shape the culture, service standards, and success of Nga Rere while leading a team committed to delivering exceptional hospitality and authentic manaakitanga. 


If you are an experienced hotel leader who is passionate about people, culture, guest experiences, and operational excellence, we would love to hear from you. 

  

Tono mai | Apply  
If you would like a copy of the job description, please email
hrpayroll@ngaruahine.iwi.nz. 

Closing date for applications 5pm, 19 July 2026. 


The successful candidate will be subject to Police vetting and must hold a full driver's licence, as occasional driving may be required. 


To be eligible to apply, candidates must currently hold the right to work and reside in New Zealand. 


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August 19, 2026
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August 15, 2026
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August 10, 2026
TE KOROWAI O NGĀRUAHINE | VACANCY Office Manager: People & Operations Permanent Full time - 37.5 hours per week Located in Hāwera, Taranaki Ngā Mātāpono | Values At Te Korowai o Ngāruahine Trust, our values are the foundation of everything we do: Mahi ka tika | Transparency Mahi pono | Trustworthiness Manaakitanga | Sharing and caring Māhakitanga | Respect and humility Ngākaunui | Sound judgement Hari me te koa | Fun and celebration “Pukenga maunga, rerenga wai” We are looking for an exceptional Kaiwhakahaere Tari - Office Manager / People & Operations to run the day-to-day support of our people, office operations, payroll, health & safety, and IT coordination while driving continuous improvement across the business. Reporting to our HR Manager, you'll play a pivotal role in creating an organised, safe, compliant, and positive workplace where our people can thrive to do their best mahi. If you thrive on taking ownership, love bringing order to chaos, enjoy supporting people, and have a continuous improvement mindset, we'd love to hear from you. Key Responsibilities: This is a varied, hands-on role where no two days look the same. You'll be the go-to person who keeps the business humming and our people supported - working closely with our Pou, Kaimahi, and external providers. This isn't an entry-level administration role - it's a trusted position with significant responsibility across people and operations. Payroll Process fortnightly payroll accurately and on time. Manage employee leave and payroll records. Ensure payroll complies with NZ legislation. Resolve payroll queries promptly and confidentially. Human Resources Support the entire employee lifecycle including recruitment, training and development, well-being initiatives, and employee records. Maintain accurate employee records and HR systems. Assist the HR Manager with HR projects and people initiatives. Maintain strict confidentiality at all times. Health & Safety Coordinate the company's Health & Safety systems and documentation. Maintain training and competency records. Monitor incident reporting, investigations and corrective actions. Schedule audits, toolbox meetings and compliance requirements. Support managers and teams to maintain a safe working environment. Ensure legislative compliance and continuous improvement. Office Management Manage day-to-day office operations and communications. Coordinate office supplies, equipment and facilities. Keep documentation, filing systems and business records organised. Coordinate meetings, travel and internal events. IT Coordination Coordinate IT onboarding and offboarding for employees. Manage laptops, phones, licences and office technology. Liaise with external IT providers to resolve issues. Maintain IT asset registers and equipment allocation. Help implement new technology, training, and business systems. Systems & Process Improvement. Continuously look for smarter ways of working. Improve administrative systems and documentation. Develop and maintain standard operating procedures. Help implement new processes and encourage team adoption. Support projects that improve efficiency, communication and employee experience. He kōrero mōu | About you Essential You have specialist experience in one or two of the core functions: Health and Safety Human Resources Payroll Office Management Preferred Confidence managing competing priorities and working independently. Excellent organisational and communication skills. A genuine commitment to improving systems and creating positive experiences for others. High levels of professionalism, discretion and confidentiality. Strong technology skills across Microsoft 365 and cloud-based business systems. Experience working in a Kaupapa Māori environment would be advantageous but isn't essential. He Angitūtanga | The opportunity Make a meaningful impact in a values-driven, kaupapa Māori organisation and the wider community. 4% personal development budget Enjoy a fun, supportive work environment with opportunities for growth Hybrid working arrangements available Participate in significant kaupapa and events, and access to te reo Māori learning Competitive Remuneration Tono mai | Apply If you take pride in making things happen, love variety, and want to work somewhere you'll be trusted to make a real difference, we'd love for you to apply. For more information, please email jessica@ngaruahine.iwi.nz or click the link below and apply today. Closing date for applications is 9am, 31 August 2026. To be eligible to apply, candidates must currently hold the right to work and reside in New Zealand.